Your health and safety are our top priority.
As COVID-19 continues to spread across the United States, Holy Family Hospital is fully prepared to care for our patients and our community. We are here, as always, to serve all patients. Our commitment to providing care for the ongoing health and well-being of our community is vital, particularly in times like these.
Hospital Reopening Announcements
Our clinics are open, elective procedures are ready to be scheduled, and our emergency rooms continue to be a safe place to treat ALL emergencies. From serious conditions to aches and pains, your health care needs didn’t stop. We know this. And now it’s time to get you and your family the advanced medical care you need.
Other inpatient units, such as our behavioral health units, may have special restrictions and conditions for visitors. Please call the hospital before visiting.
Holy Family Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment – with confidence and without fear.
Our Safe and Ready program consists of a rigorous five-point standard ensuring patient safety, confidence and convenience:
- Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible.
- Any COVID-19 related care takes place in designated areas away from other patients and their families.
- Emergency Departments are reorganized to be a safe place to treat all emergency patients.
- A stringent cleaning policy has been implemented throughout the hospital.
- A strictly controlled visitor and masking policy is required for patient safety.
You can rest assured that we have made the necessary preparations to care for you in a safe, controlled and professional way.
We’re here, and we’re ready to provide the care you need.
The safety and well-being of our patients, visitors and staff is our number one priority. Please be aware of the following newly revised guidelines before visiting Holy Family Hospital.
Inpatients: one visitor per patient per day
All visitors will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell). Individuals with any symptoms will not be permitted to visit.
No visitors under the age of 18 years old, unless the visitor is a child of a patient. Must be accompanied by an adult.
Visitation may be prohibited on a case-by-case basis if a patient tests positive or shows symptoms of COVID-19, or if visitation poses a significant infection control risk to the patients, visitor or staff.
In compassionate care situations, including but not limited to end-of-life situations, decisions about visitation will be made collaboratively with the patient and loved ones, as appropriate, on a case-by-case basis.
Visitors are required to wear a mask at all times while at the hospital.
Visitors must perform hand hygiene before and after visiting a patient.
Visitors must wait outside, rather than in the hospital waiting area, until the time of their visit.
Holy Family Hospital will continue to support alternative electronic methods for communication between patients and all other visitors, including Skype, FaceTime and Google Duo visits.
Everyone on Steward properties must have a mask on, including patients and visitors.
Everyone on Steward properties should have a mask on, including patients and visitors.
This new measure has been put in place for your protection, as well as the protection of patients and hospital staff.
We ask for your understanding and appreciate your cooperation in our commitment to keeping our community safe.
PLEASE NOTE: Extenuating circumstances will be considered based on the best interest and needs of the individual patient.
- Currently visitors are not allowed in the emergency rooms on our Methuen and Haverhill campuses. The nursing supervisor can make decisions on exceptions to this policy, for example, in cases of compassionate care.
- Outpatient visitors are not permitted at this time.
Approved visitors will be screened for the following and may NOT be allowed to visit or stay if they screen yes to:
- Recent international travel history
- Recent domestic travel to areas with widespread COVID-19 infection
- Contact with individuals with known COVID-19
- Cold or flu-like symptoms including cough, fever, shortness of breath
In addition, all visitors must wash their hands with soap and water or use hand sanitizer before and after visiting.
Individuals 18 years of age and under will not be permitted (unless a birth mother of a hospitalized infant).
While we are sensitive to the difficulties facing loved ones of hospitalized patients, our health care team must keep our patients and staff safe during this unprecedented health emergency.
We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls, Facetime and Skype.
Visitation hours at both campuses are as follows:
Monday - Friday 12pm to 6pm
Saturday and Sunday: 12 pm to 4pm
For the Haverhill campus, entry for visitors is as follows:
Monday - Friday 12pm to 4:30 pm; Main entrance
Monday - Friday 4:30 pm to 6 pm: through the emergency department
Saturday and Sunday, all hours enter through the emergency department.