Medical Records

Patient privacy is a priority at Holy Family Hospital.

Release of Protected Health Information (PHI) requires patient authorization and must be signed by the patient, or the patient's legal representative (guardian or person with durable power of attorney). If a child is an emancipated minor or age 18 years or older, parents cannot get copies of their child’s medical record.

Requesting a copy of your Medical Records 

  • Per Massachusetts state law, patients must submit in writing a request for the release of their medical record

  • Please allow up to 30 days for a response

  • Please note that medical record information can only be faxed in very few cases

Requests must be made in writing using the form above and mailed to the appropriate site:

Holy Family Hospital - Methuen 
Health Information Management Department
70 East St.
Methuen, MA 01844

Holy Family Hospital - Haverhill
Health Information Management Department
140 Lincoln Ave.
Haverhill, MA 01830

If you have a medical emergency you may contact the appropriate correspondence area at:

Holy Family Hospital - Methuen
978-687-0156, ext. 2470

Holy Family Hospital - Haverhill
978-521-8525 or 978-521-8532

Please note: If you are requesting copies for purposes of continued care, please state this in your request. An abstract will be provided to the physician at no charge. Otherwise, a fee may be associated with your request.

Please Note

Unfortunately, medical records does not provide radiology films or copies of hospital bills. Such requests should be directed to the appropriate department/site:

  • For radiology films, call:

    • Holy Family Hospital: 978-687-0156, ext. 2070

    • Holy Family Hospital - Haverhill: 978-521-8565

  • For copies of hospital bills from either campus, call Patient Accounts at 877-228-3873.

  • Copies of birth certificates or death certificates are not available from the hospital. To obtain these, please contact the appropriate City Hall or the Massachusetts Department of Vital Statistics.